[ALL countries] - Orders not updated in Prestashop
Major incident
I manage customers orders
Africa
Algeria
Egypt
Ivory Coast
Kenya
Morocco
Senegal
South Africa
Tunisia
America
Chile
Colombia
Mexico
Europe
Austria
Bulgaria
Croatia
Estonia
Greece
Ireland
Israel
Latvia
Lithuania
Malta
Serbia
Slovakia
Slovenia
Ukraine
2025-05-05 16:35 CEST
· 1 hour, 6 minutes
Updates
Resolved
May 5, 2025 · 17:35 CEST
Status
It is fully resolved.
Actions performed
Issue with spaces in the Decashop API endpoints ; we have removed them.
Next communication
We will provide an incident report when the full analysis is completed
OneShop Ecommerce Support contact
Issue
May 5, 2025 · 16:35 CEST
Hello,
An incident has been detected and we’re working on its resolution.
Sorry for the inconvenience.
Description
Orders are processed in OneOM but not updated in Prestashop.
Impacts
Some customers might not receive transactional emails, including their invoices in time.
Actions in progress
Investigation in progress.
Estimated time of fix deployment
No estimations at the moment
Next communication
Next communication in 30 min.
OneShop Ecommerce Support contact
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