[Marketing Automation] Delay in the delivery of transactional communications
Updates
Status
The incident is resolved. the root cause has been identified and fixed the underlying issue.
Team is currently re-processing all communication that didn’t get sent out. No transactional communications is lost due to this incident, all affected transactional communication (eg. Order and refund) experienced a delay of maximum 10 hour.
Marketing Automation StatusPal
Next communication
We will provide an incident report when the full analysis is completed
OneShop Ecommerce Support contact
Description
Marketing Automation team detected an incident on their platform impacting the delivery of transactional communications
Impacts
There is a delay in the delivery of transactional communications using
Marketing Automation StatusPal
Actions in progress
Investigations are in progress
Estimated time of return to normal
No estimate for the moment
Next communication
As soon as we have updates from our partner
OneShop Ecommerce Support contact
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